Dr. Hertzel, D.D.S.
Dentist and Owner
Dr. Hertzel grew up in Olmsted Falls, Ohio. He graduated with honors from Olmsted Falls High School where he was a member of National Honor Society, the marching band, and the bowling team. He then went to Muskingum University and graduated with a B.S. in Biology in 2001. He was a member of the MACE Club and Beta Beta Beta Biological Honor Society while attending Muskingum. From there, he attended The Ohio State University College of Dentistry and graduated with His Doctorate of Dental Surgery in 2005.
Dr. Hertzel has been in practice for over 20 years, the last 15 here at New Concord Family Dental. He was the associate dentist here for 14 years and recently purchased the practice from the owner towards the end of 2025. Dr. Hertzel enjoys all aspects of general dentistry because it makes every day exciting when you can provide a variety of procedures for all the patients. He used to work on the weekends for about 8 years providing dental services for members of the National Guard and Army Reserve. That experience has now led to providing dental services to veterans as a credentialed VA provider. Dr. Hertzel loves practicing in New Concord due to the small town atmosphere and down to Earth people he gets to work with everyday.
Dr. Hertzel resides in Gahanna with his wife, 2 kids, and 3 fur children (an Australian Shepherd, Tika, and 2 cats, Wootie and Floofy). Dr. Hertzel and his wife have been married for 23 years. Their son is in his third year at Ohio Northern University studying electrical engineering, and their daughter is a senior at Westerville North High School and plans to attend Otterbein University. In his spare time, Dr. Hertzel enjoys spending time with his family, watching the Buckeyes, fishing, bowling, and collecting sports cards. He also enjoys smoking meat, and occasionally drinking craft beers and bourbon.
Tracy
Office Manager, Front Desk
Tracy Lynne Cartell has been in the dental field since 1989-back when charting involved actual paper and ''digital'' meant fingers.
After graduating as a dental technologist, she quickly followed her true passion into dental assisting where she spent nearly a decade as Dr. Hertzel’s right hand person. Life took a few unexpected turns (as it tends to do), but nearly five years later Tracy found her way back to the place that always felt like home-this time as office manager.
Today she leads a practice that truly operates like family, where patients are treated with care, compassion, and maybe even a laugh or two.
Serving veterans holds a special place in Tracy’s heart, as the wife, of the love of her life, is a proud United States Army Veteran. She finds deep purpose in supporting those who hav served our country at New Concord Family Dental.
Outside the office, Tracy is the proud momma to 3 sons and four ''mini human'' versions she absolutely adores.
When she is not at work she enjoys being creative, reading, spending time with family/friends, and cheering loudly for WVU where ''Let’s Go Mountaineers'' is always in season.
Most evenings are spent with her husband narrating what their pets (Ava, Jane, Asher, and Mr. Spider) are ''clearly thinking''.
Come see us at New Concord Family Dental where Tracy and the team are ready to make you smile-no judgement, just good care and friendly faces.
Ashley
Dental Hygienist
Ashley is a graduate of Shenandoah High School and earned her Bachelor’s degree in Dental Hygiene from West Liberty University in 2010. With 16 years of experience, she’s passionate about making dental visits as comfortable and stress-free as possible while delivery top-notch care. Her favorite part of the day? Building real connections with patient and catching up with friendly, familiar faces at New Concord Family Dental.
When Ashley isn’t in the office, you’ll likely find her planning her next adventureshe loves to travel near and far, the more countries the better! So far, she’s checked Scotland, Ireland, Greece, Iceland, and Switzerland off her list, with no plans to slow down. She also enjoys yoga, getting outdoors, good music, foodie adventures, quality time with friends and family, and cost evenings/weekends at home with her cuddly cat, Oliver. Her favorite role of all is being an Aunt to her two awesome nephews, whom she loves to spoil!
At New Concord Family Dental, Ashley’s goal is sincere yet simple: help patients feel comfortable, supported, and confident in their smiles today and for years to come.
Allyanna
Dental Assistant
Allyanna has been a dental assistant since December 2024 and is originally from Zanesville, Ohio. She is an alumni of Zanesville High School and completed her dental assisting education at Assist to Succeed. She is passionate about helping patients feel comfortable, cared for, and confident during their visits, and takes pride in being attentive and supportive chair side. When she’s not at work, you can usually find her lost in a good book or spending quality time with her daughter Brynlee.
Rachel
Dental Assistant, Font Desk
Rachel Turner is the newest member of our team! She graduated from Mid-East CTC with her RDA. After graduating, she went to Stark State College and received er coronal polishing and sealant certifications. She has been a dental assistant for 3 years now. In that short amount of time she has worked in Oral Surgery, Pedodontics, and General Dentistry. You can now find her helping in the front office checking you in and scheduling your next appointment, as well as help assist Dr. Hertzel in the back with treatment. In her free time she enjoys spending time with her baby boy and her Fiance.